FAQ

About the Personalized Throw Blanket

What is the Personalized Throw Blanket?

It is a thoughtfully designed blanket inspired by a pet someone loves. Each blanket is made from a customer-provided photo and created to feel personal, useful, and gift-worthy.

The blanket is made from 100% polyester, measures approximately 50 × 60 inches, and is printed on one side.

Is Floopilo a pet portrait or DIY customization service?

No. Floopilo is a gifting brand. There is no online DIY editor, and customers do not build or direct the design themselves. Our team creates the design while prioritizing recognition, authenticity, and the meaning behind the gift.

Can I include more than one pet?

Currently, Floopilo is focused on one pet per blanket to ensure each design feels clear, recognizable, and thoughtfully composed.

Photos and Design Preview

What photo works best for my personalized throw blanket?

Choose a clear, high-resolution photo with natural lighting. The pet’s full face and ears should be visible. Avoid blurry images, dark lighting, screenshots, heavy filters, and cropped faces or ears.

See our Photo Guide for practical examples. Product-specific photo requirements are shown on the relevant product page, and photo-related limitations are covered in our Refund Policy.

Will I see a preview before production?

Yes. We normally email your blanket design preview within 24 hours of purchase.

What can I do during the 12-hour review window?

You may approve the preview, raise a specific concern for our team to review, or provide a clearer replacement photo before production begins.

A concern is not a customer-directed redesign. Floopilo does not offer unlimited revisions or customer control over layout, placement, scale, or a complete redesign.

What happens if I don’t reply to the preview?

If we do not receive a response within 12 hours after the preview email is sent, the preview is considered approved automatically and production may begin.

Changes and Cancellations

Can I change or cancel my order?

You may request an order change, photo change, or cancellation within 12 hours of purchase. Contact support@floopilo.com as soon as possible. Changes and cancellations are not guaranteed after design, curation, or production work has begun.

See our Refund Policy for the complete rules.

Production and International Shipping

How long will my order take?

The estimated stage timeframes are:

• Preview: within 24 hours of purchase
• Review window: 12 hours after the preview email is sent
• Production: 3–5 business days after approval
• Standard shipping: 5–10 business days after dispatch

These are estimates. Photo changes, delayed approval, customs, carrier conditions, holidays, local restrictions, or other disruptions may extend the timeline.

Where does Floopilo ship?

Floopilo ships internationally. Available destinations and shipping options are shown at checkout and may vary based on carrier coverage, local restrictions, product restrictions, and temporary service availability.

Will I need to pay duties or taxes?

Import duties, taxes, customs charges, brokerage fees, or other destination-country charges may apply and are generally the recipient’s responsibility unless explicitly stated otherwise at checkout.

What if my package is delayed, lost, or marked Delivered but missing?

Contact support@floopilo.com within 7 days after the estimated delivery period ends, or within 7 days of a Delivered scan if the parcel cannot be found. We will review the address and tracking information and, when needed, work with the carrier to investigate. The outcome depends on the evidence and responsibility for the delivery issue.

See our Shipping Policy for full details.

Problems With an Order

What if my order arrives damaged, defective, incorrectly produced, or is the wrong item?

Contact support@floopilo.com within 7 days after delivery. Include your order number, a description of the issue, and clear photos of the product and packaging. If the issue is verified, Floopilo will determine and provide the appropriate remedy under our Refund Policy. Depending on the verified circumstances, this may include a free remake, replacement, or refund.

What does Make It Right mean?

Make It Right is a discretionary goodwill option that may offer a one-time discounted remake when an item was made correctly according to the approved blanket design preview, but the customer remains dissatisfied for a subjective reason. The remake is still a paid order, offered at a discount at Floopilo’s discretion. It is not a refund, free replacement, free remake, or unlimited revision service.

Verified damage, defects, production errors, and wrong items are handled separately under our Refund Policy.

Floopilo Magic Touch

What is Floopilo Magic Touch?

Magic Touch is normally a paid gift-experience upgrade. During our Launch Offer, your curated surprise is on us. You tell us who the Magic Touch is for, what kind of surprise would suit them, what they enjoy, how creative we can get with their pet, and any extra preferences you’d like us to know. Floopilo uses those clues to curate the gift presentation and surprise.

Can I choose the additional gift?

You choose the emotional direction, not a specific extra item. Floopilo selects the curated gift according to your answers, suitability, and available inventory. A particular item, brand, color, or style is not guaranteed.

Will I preview the Magic Touch gift?

No. The design preview covers the blanket design only. The curated gift and gift presentation are not separately previewed or approved.

Because each Magic Touch is individually curated as a surprise, it cannot be returned or exchanged based on personal preference or dissatisfaction with the surprise. Genuine fulfillment issues are handled separately under our Refund Policy.

Does Magic Touch change the timeline?

Magic Touch follows the same preview, approval, production, and standard-shipping stages as the blanket. If an exceptional availability issue is expected to cause a material delay, we will contact you.