Shipping policy

Floopilo ships internationally. Available destinations and shipping options are shown at checkout and may vary based on carrier coverage, local restrictions, product restrictions, and temporary service availability.

Floopilo is operated by Mithraq Cultural & Creative Co., Limited.

Order Timeline

Production and shipping are separate stages.

• Design preview: normally sent within 1–2 business days after purchase
• Customer review window: 18 hours from the time the preview email is sent
• Production: normally 3–5 business days after manual or automatic approval
• International shipping: normally 7–14 business days after dispatch
• Total estimated timeline: approximately 14–24 calendar days after purchase under normal approval conditions

These timeframes are estimates, not guaranteed delivery dates. A delayed response, replacement photo, address issue, customs process, carrier disruption, holiday, severe weather, local restriction, or other event outside our reasonable control may extend the timeline.

Floopilo Magic Touch follows the same standard estimated timeline. If an exceptional availability issue is expected to cause a material delay, we will contact the customer using the order contact details.

International Availability and Checkout

Customers may place an order wherever a valid shipping option is available at checkout. Availability may depend on the destination, carrier coverage, local restrictions, product restrictions, or temporary service limitations.

The final available shipping methods, costs, and estimated delivery information are displayed at checkout. The countries currently available at checkout are an operational availability boundary and do not represent a permanent limitation on Floopilo’s international shipping policy.

Address Accuracy and Changes

Customers are responsible for providing a complete and accurate recipient name, delivery address, postal code, contact number, and other information requested at checkout.

Address changes may be requested within 12 hours of purchase. Contact support@floopilo.com immediately. A change is not guaranteed after processing, production, or shipment preparation has begun.

Floopilo is not responsible for delivery failure caused by an incorrect or incomplete address supplied by the customer. If a parcel is returned or cannot be delivered for this reason, any reshipment cost is normally the customer’s responsibility.

Tracking

When tracking is available, we send it to the email address associated with the order. International tracking may update slowly while a parcel is in transit, in customs, or moving between carrier networks. A temporary gap in tracking does not by itself mean that a parcel is lost.

Duties, Taxes, and Customs

Import duties, taxes, customs charges, brokerage fees, or other destination-country charges may apply. These charges are generally the recipient’s responsibility unless explicitly stated otherwise at checkout.

Customs authorities may delay, inspect, or hold a parcel. Floopilo does not control customs decisions or local import procedures. A refusal to pay applicable charges does not automatically qualify an order for free reshipment or a refund.

Delayed or Lost Packages

Contact support@floopilo.com within 7 days after the estimated delivery period has ended if your parcel has not arrived.

Floopilo will first review the shipping address, tracking history, delivery records, and other available information. When appropriate, we will work with the carrier or shipping partner to conduct a reasonable investigation.

If the parcel is confirmed lost or cannot be validly delivered after that investigation, Floopilo will provide an appropriate remedy based on the circumstances. This will normally be a free replacement shipment or a refund.

Free replacement or refund does not automatically apply when the problem resulted from an incorrect or incomplete address, refusal, failure to collect the parcel, inability to contact the recipient, or failure to pay applicable duties, taxes, customs charges, or import fees.

Marked Delivered but Not Received

If tracking shows Delivered but the parcel cannot be located, contact support@floopilo.com within 7 days of the delivery scan. Before contacting us, please check the delivery location, household members, neighbors, building reception, safe-place notices, and the local carrier where practical.

A Delivered scan does not create an automatic denial or an automatic refund. We will assess the address, carrier records, available delivery evidence, investigation result, and responsibility for the issue before deciding whether a replacement or refund applies.

Refused, Unclaimed, or Returned Shipments

An order that is refused, left unclaimed, returned because the recipient could not be contacted, or returned because applicable import charges were not paid does not automatically qualify for a refund or free reshipment.

If the parcel is returned to an available return facility, contact us. Any available reshipment or refund will depend on the condition and location of the returned parcel, unrecoverable shipping or customs costs, and the reason for return.

Contact

Email: support@floopilo.com

Operating brand: Floopilo
Business operator: Mithraq Cultural & Creative Co., Limited