From Pet Photo to Finished Product
Thoughtfully tailored by our designers, one detail at a time.
Real product example, not a live preview.
Product Information
Product Details
A little everyday keepsake, featuring the pet you love.
Each set includes 4, 5, or 6 ceramic coasters with a ceramic surface and natural cork backing.
Each coaster measures 3.54 in (9 cm) in diameter and weighs approximately 2.5 oz (70 g).
Your set is personalized using one pet's photo and name. Our designers adapt your photo to your selected artwork, and you'll receive a full-set design preview before production.
How Your Design Is Approved
1. Preview by Email We normally email your first design preview within 24 calendar hours of purchase, including weekends and public holidays.
2. Review & Unlimited Revisions Each preview has a 24-hour review window from when its email is sent. Unlimited Design Preview Revisions are included at no extra cost within your selected design until you are happy to approve it before production. Each revised preview starts a new review window. Switching products or to a different design is not included.
3. Approve to Move Forward Want your order in production sooner? Please approve your design as soon as possible. If you do not respond, production may proceed only where permitted by law and after our team checks email delivery, customer replies, and unresolved concerns. Production is never released automatically.
4. Made Just for You After final checks and manual production authorization, production normally takes 3–5 business days. Additional revisions or review time may extend delivery.
Photo Guide
A familiar face starts with a good photo.
Choose a clear, high-resolution photo taken in natural light. Make sure one pet's full face and ears are visible.
Avoid blurry or dark images, screenshots, heavy filters, cropped faces, and photos featuring multiple pets.
We work with the details visible in your photo. Features that are hidden or outside the frame cannot be reliably recreated.
Read the Photo Guide.
Real pets, familiar faces
See how our designers tailor each piece around the little faces you love, one detail at a time.
Frequently Asked Questions
How many coasters come in one set?
Choose a set of 4, 5, or 6 personalized ceramic coasters.
Each coaster measures approximately 3.54 in (9 cm) across and has a natural cork backing.
Can I use the same design on every coaster?
Yes! You can use the same design throughout your set or mix the available designs within your chosen theme.
Can I combine designs from different themes?
No. Cross-theme mixing isn't available.
Each set must use one theme, but you can repeat or mix any available designs within that theme.
Can I use different pet photos in one set?
Each set is personalized using one pet photo and name.
Will I receive a design preview?
Yes. We normally email your first design preview within 24 calendar hours of purchase. Each preview has a 24-hour review window from when its email is sent.
Unlimited Design Preview Revisions are included within your selected design at no extra cost until you are happy to approve it before production. A revised preview starts a new 24-hour review window. Changing products or design themes is not included. To enter production sooner, please approve your design promptly.
Can I cancel my order?
Within 24 calendar hours of purchase: Cancel for a full refund whether or not the first design preview has been sent or delivered, even if design work has started. No fee applies.
After 24 hours, before your first preview is delivered: You may still cancel for a full refund before production begins.
After 24 hours, once your first preview has been delivered: You may request voluntary cancellation before production during an active 24-hour review window. If accepted, a fixed design fee per order is deducted from your refund: US$15 for USD orders, C$20 for CAD orders, or A$20 for AUD orders. Requests made after the review window ends are considered case by case if production has not begun.
After production starts: We generally cannot accept change-of-mind cancellations or returns of custom-made products, except for valid cancellation requests made within the original free-cancellation period and applicable consumer rights. Defective or incorrect items remain covered by legal remedies.
Revised previews begin a new 24-hour design review window, not a new free-cancellation period. To switch to a different product, you must cancel your original order and place a new order under the same cancellation rules.
See our Return & Refund Policy for complete details.